Find Support Documents
This search tool allows you to find the product documentation you need in a quick and efficient manner.
1. From the drop-down list, select your product's name.
2. From the checkbox list, select the specific support item(s) which you would like returned in the search.
We only list products that we currently support. If you do not see your product listed, please notify technical support.
Please select a product, to search for related Annotation Files.
This search tool allows you to find the help that you need in a quick and efficient manner. Select the desired search criteria to find the product documentation that you need to run, support and maintain Affymetrix products and instruments.
1. From the drop-down list, select your product's name.
2. From the checkbox list, select your product's specific support item(s) which you would like returned in the search.
We only list products that we currently support. If you do not see your product listed, you might want to contact technical support.
View all available support material by product.
Critical support and expertise to move your research forward
Your research is important. In addition to the best tools, you need the best support and expertise to continue moving it forward. At Affymetrix, you have a full complement of support tools and resources upon which to draw.
Start with easy-to-find product documentation, FAQs and downloads, as well as our comprehensive online training area with webinars, e-learning modules and other easily accessible information.
Order Assistance
Affymetrix offers a robust ordering assistance and customer service call center, where customers can order products, verify pricing, check shipments and report ordering issues. Our dedicated customer service representatives can help provide order history and account information, including verifying prices for all Affymetrix products.
Technical Support
If you can't find the answers to your questions using our search and FAQs, you can contact us at 1-888-DNA-CHIP (1-888-362-2447) and an experienced scientist will respond to your inquiries. Or, if your issue demands in-person dialogue or training, our field application support is ready to help. Whatever your needs, we will respond.
United States/Canada
M-F 6AM - 5PM (Pacific)
Phone: +1-888-362-2447
Fax: +1-800-499-7309
Fax: +1-408-481-9442
Europe
M-F 9AM - 5PM (GMT)
Phone:
UK: 0800 328 0056
France: 08-00-91-95-05
Germany: 01803-001334
Italy: 800-91-59-74
Other: +44-1628-552550
Fax: +44-(0)1628-552598